Deliveries are insured by UPS from Monday to Friday ,excluding holidays. Shipping costs are calculated based on the ratio weight/volume of the order. The amount of the shipping costs is clearly indicated prior to the confirmation of your order. UPS will send an e-mail with the tracking N°, the estimated delivery date and time slot, to the e-mail address entered when creating your account. Please be present for the reception of your order. In case of absence, your order may be deposited in a UPS access point if it does not exceed the maximum size allowed. A second delivery may be charged.
Shipping of your order:
Orders received before noon and paid by credit card, are prepared and shipped the same day from Monday to Friday excluding holidays. Standard Delivery takes 72h +/- 2 days depending on your country and location. If chosen Express Saver, orders are dispatched the same day and delivered within 42 hours.
Tracking your order:
After confirmation of your order, you will automatically receive a confirmation e-mail to the email address you entered when creating your account. This e-mail will include the reference of your order. By creating an account, you will have access to the summary of your orders. To download your invoice on the website, allow 48 hours after receipt of your payment. To track your order, please refer to the tracking N° provided directly by UPS. For any question regarding your order and delivery, you can contact us at +33 7 62 14 22 70.